CLASS CASE MANAGER job in Austin, Texas at BrightSpring Health Services | Search Jobs Nearby or Remote Jobs (2024)

CLASS CASE MANAGER

Ensures consumer and guardian participation in development of service plan and personal futures plan

• Coordinates development of each person(s) served personal futures plan
• Coordinates scheduling of team meetings (times, dates, locations, etc.) and informs all team members of such
• Schedules and chairs screening for program vacancies
• Develops waiting list for potential consumer vacancies
• Develops and implements service plan within 30 days of moving in, annually, when significant changes occur, and when moving
  out
• Demonstrates knowledge of contractual, legal and regulatory requirements
• Monitors to ensure all service sites deliver services in accordance with contractual, legal and regulation requirements
• Implements/coordinates any necessary plans of correction from a regulatory body
• Demonstrates organization's commitment and leadership skills
• Demonstrates customer service orientation
• Facilitates 1:1 interactions with peers, superiors, and subordinates
• Is aware of quality indicators and achieves results
• Monitors/implements/supervises delivery of service plans and personal futures plan and training of staff
• Ensures all written training programs are implemented and revised as needed
• Documents consumer progress or regression. Initiates discharge planning if appropriate. Maintains records appropriately
  Maintains fiscal spending within limits of approved budget; e.g. household expenses and repairs, vehicle expenses, personnel
  costs, consultant services, etc
• Monitors worker's compensation and unemployment claims for assigned service site(s). Is proactive in efforts to reduce claims
  and minimize risk/exposure of agency in these areas
• Monitors all consumer finance documentation
• Monitors budget variance reports to ensure accuracy
• Implements/monitors compliance with the company's Health and Safety programs
• Attends industry functions to promote positive relationships with other providers
• Develops positive relationships with all funding sources to promote new business
• Uses leadership and communication skills to motivate team members toward agency objectives
• Utilizes problem solving/mediation skills when employee to employee conflict arises
• Monitors exit interview results and investigate areas of concern that may be identified through this process
• Fosters team spirit and company pride among team members and agency
• Manages budgeted staff hours to provide effective and efficient service delivery
• Implements staff recruitment and retention programs to promote positive work environment
• Oversee/participate in the hiring process of all assigned positions in accordance with the company's policy and local, state, and federal
  employment law
• Actively works toward achieving/maintaining Affirmative Action goals within assigned service site(s)
• Ensure all assigned staff receives training and supervision as needed to meet performance expectations
• Recognizes staff with Pro team, performance management evaluations, individual development goals, etc
• Ensure assigned staff is evaluated fairly and timely in accordance with the company's performance evaluation procedures
• Ensures that all information from upper management is conveyed to employees as applicable and appropriate
• Ensures that all job opportunity listings are shared with employees
• Maintains and/or monitors training reports to ensure timely training of staff for all assigned service sites
• Other duties as assigned

• A minimum of two years of verifiable work experience providing services and supports to individuals with developmental disabilities. Oneyear
  previous supervisory experience preferred. Ability to communicate verbally and in writing. Must be able to travel between service
  sites, staying overnight as necessary. Experience in managing systems, processes, and people. Working knowledge of Federal, State, and
  local regulations concerning services to individuals with developmental disabilities. Must have good organizational skills and attention to detail, proven supervisory skills, and be capable of working flexible hours, covering direct care shifts as necessary
• BA/BS in Business, Health Care Administration, or Social Services. High school diploma or GED equivalent and three years of related job
  experience may be substituted per area regulations. Exceptions must have written approval from Regional Management